Refund policy
Return & Refund Policy
Right of Withdrawal (Widerrufsrecht) As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, please contact us at [your contact email] within 14 days of receiving your item. You do not need to provide a reason.
Return Conditions Items must be returned in their original condition, unused, and in original packaging where possible. Return shipping costs are borne by the customer unless the item is defective or incorrectly sent.
How to Return
- Contact us at contact@hausdeselefanten.de to initiate a return.
- We will provide you with return instructions.
- Ship the item back to the address provided.
Refunds Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds are issued to the original payment method.
Defective or Incorrect Items If you received a damaged or incorrect item, please contact us within 30 days of delivery with a photo of the item. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items Certain items cannot be returned for hygiene or safety reasons. These will be clearly marked on the product page.