Versand

Shipping Policy

Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping to Germany & Europe We ship to Germany and across Europe. Estimated delivery time is 7–15 business days from the date of dispatch. Please note that delivery times may vary depending on your location and customs processing.

International Shipping We ship worldwide. International delivery times are typically 10–20 business days, depending on the destination country.

Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your shipment.

Customs & Import Duties For orders within the EU, no additional customs duties apply. For orders outside the EU, customs fees and import duties may apply and are the responsibility of the customer.

Delays We are not responsible for delays caused by customs, carrier disruptions, or circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us at contact@hausdeselefanten.de.